Terms and Conditions

 1. Introduction

Welcome to Sanuro Aurum (the “Website”). These Terms and Conditions (“Terms”) apply to all users of this Website and to all purchases of products made through it.

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website. 2. Use of the Website: You agree to use this Website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment of the Website. We reserve the right to update, change or remove content at any time.3. Product Information: We make every effort to ensure that all product descriptions, images and prices are accurate. However: Colours may vary depending on screen settings, Handmade or natural materials may vary slightly in appearance, Product availability is subject to change. If a pricing or description error occurs, we reserve the right to cancel or amend an order.4. Prices and Payment: All prices are shown in GBP (£). We are not VAT registered, so VAT is not charged. We accept the following payment methods: Stripe. Payment must be made in full at the time of ordering. 5. Order Process: Once you place an order, you will receive an email confirming receipt of your order. This does not constitute acceptance of your order.

Your order is accepted once we send a dispatch confirmation email.

We reserve the right to refuse or cancel orders for any reason, including suspected fraud or stock issues. 6. Delivery: We currently deliver within the UK only. Dispatch Time: Orders are dispatched within 1–3 working days. Delivery times are estimates and may vary due to postal delays outside our control. Delivery Address: You are responsible for providing an accurate delivery address. We are not liable for delays or losses caused by incorrect address details. 7. Returns & Refunds (14-Day Policy). Under UK Consumer Contract Regulations, you have the right to cancel or return most items within 14 days of receiving your order. Returns Conditions: To be eligible for a return: The item must be unused, The item must be in original packaging, You must notify us via info@sanuroaurum.com within 14 days of delivery. Exclusions (For Hygiene & Legal Reasons). The following items cannot be returned or refunded: Earrings, Nose studs, Any body jewellery that pierces the skin. This is due to hygiene and UK health regulations. Return Shipping: Customers are responsible for return postage costs, We recommend using a tracked service, We are not responsible for returned items lost in transit. Refunds: Refunds are processed within 14 days of receiving the returned item. Original shipping fees are non-refundable. 8. Faulty or Damaged Items. If you receive a faulty or damaged item, contact us at info@sanuroaurum.com within 48 hours of delivery with: Order number, Description of the issue, Clear photos showing the fault/damage. Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund depending on the circumstances. 9. Custom or Made-to-Order Items: Custom and personalised items cannot be returned or refunded unless faulty. 10. Intellectual Property 11. Limitation of Liability: To the fullest extent permitted by law: We are not liable for any indirect or consequential losses, We are not responsible for delays caused by third-party couriers, We do not guarantee that the Website will be uninterrupted or error-free. 12. Privacy & Data Protection: We process personal data in accordance with UK GDPR and the Data Protection Act 2018.Please refer to our Privacy Policy for detailed information on how your data is used.13. Changes to These Terms: We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last Updated” date.14. Governing Law: These Terms are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales.